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Customer satisfaction is paramount to the success of Select Technology. We are continually striving to meet your needs with the competitive prices, on-time delivery and quality products. Therefore, we are asking for your feedback. Please take a moment to fill out the attached survey.
Your comments will be reviewed and will assist us with our continuous improvement efforts to maintain our status as a World Class Company.
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Customer Information:
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1. In your most recent customer service experience, how did you contact the representative?
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2. To what degree do you agree with the following statment: Sufficient information was available on the internet to solve my problem.
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3. About how long did you have to wait before speaking to a representative?
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4. Did our representative do any of the following (check all that apply):
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5. About how long did it take to get this problem resolved?
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6. How many times did you have to contact customer service before the problem was corrected?
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7. To what level of satisfaction has the problem been corrected?
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8. How do you rate us on the timeliness of delivery?
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9. How do you rate us on Quality of Products?
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10. How do you rate us on Proffesionalism/Courtesy of Sales Staff?
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11. How do you rate our Overall Performance?
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12. If you were less than totally satisfied, what could have been done to serve you better?
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